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Do you have a passion for technology? Join us at Jcttek and be part of our mission to make technology more accessible. We believe that everyone should have the opportunity to embrace the digital world, and we are looking for talented individuals who share our vision. Explore our job openings and see what exciting opportunities await you. Stay updated with our latest projects and achievements by following us on social media. Together, let’s bring innovation and accessibility to the forefront of technology. #JoinJcttek
Macbook & Desktop Support Specialist
| Key Responsibilities: |
| 1. ITIL Implementation: Ensure compliance with ITIL standards in incident, problem, and change management processes. |
| 2. Mac Support: Troubleshoot and resolve issues related to Mac OS, applications, and hardware. Provide guidance and support to corporate -users for Mac systems. |
| 3. Basic Networking: Address basic networking issues including connectivity, configurations, and minor setup tasks. |
| 4. Customer Service: Deliver high-quality customer service, addressing user needs and queries in a timely and professional manner. |
| Qualifications: |
| – Proven experience in a help desk or technical support role. |
| – Strong knowledge of ITIL frameworks; ITIL certification preferred. |
| – Proficient in troubleshooting Mac OS. |
| – Basic understanding of networking concepts; CCNA certification is a plus. |
| – Excellent problem-solving and communication skills. |
| – Ability to work in a fast-paced environment and manage multiple tasks simultaneously |
| – Apple Certified support professionals will have an advantage. |
