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Macbook & Desktop Support Specialist
|1. ITIL Implementation: Ensure compliance with ITIL standards in incident, problem, and change management processes.
|2. Mac Support: Troubleshoot and resolve issues related to Mac OS, applications, and hardware. Provide guidance and support to corporate -users for Mac systems.
|3. Basic Networking: Address basic networking issues including connectivity, configurations, and minor setup tasks.
|4. Customer Service: Deliver high-quality customer service, addressing user needs and queries in a timely and professional manner.
|– Proven experience in a help desk or technical support role.
|– Strong knowledge of ITIL frameworks; ITIL certification preferred.
|– Proficient in troubleshooting Mac OS.
|– Basic understanding of networking concepts; CCNA certification is a plus.
|– Excellent problem-solving and communication skills.
|– Ability to work in a fast-paced environment and manage multiple tasks simultaneously
|– Apple Certified support professionals will have an advantage.